How do other shoe brands compare to Geox when things go wrong?

April 19, 2013

It is interesting to see how other big brands compare to Geox when things go wrong.

Over the past few years I have bought various shoes including Birkenstocks, Campers and posh English hand made shoes. What is interesting is what happens when things go wrong. My Birkenstock flip flops broke after a year or so and they sent me a new pair immediately. One of my Camper shoes was faulty and although I had to send them back to Spain, yes Spain, from the UK, I was refunded, no problem.

What I am picking up from the great majority of these comments is that Geox has next to no customer care when things go wrong.

Great product brands have to offer great service too.

The combination of ropey product quality and next to no customer service marks out a brand that won’t be around in the long term.

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Response from Geox

February 1, 2011

Many apologies, but comments have not been forwarded to my email box, hence some of your comments have been posted really late.

Check out the comment from James in the post before this one, he says that he works for Geox in the UK. James maintains that the Geox technology is good and that if you have any problems you can just take them back to the shop that you bought them from. He doesn’t address the issue of the lack of a customer care line from Geox HQ’s website.

Pete

More complaints about the Geox promise

August 5, 2010

It is amazing how many more people are coming across this blog. All very frustrated that their Geox shoes are letting in water and not able to get satisfactory replies from Geox. Let’s keep up the pressure!

Wet weather brings out more complaints

February 22, 2010

I am getting more people commenting on how their Geox shoes leaks. These shoes are clearly not fit for purpose.

Even more complaints

January 16, 2008

Check out this Canadian shopping community site Red Flag Deals http://www.redflagdeals.com/forums/showthread.php?t=520741

Aha I am not alone!

January 15, 2008

I have just read these comments in the Big Retort. http://thebigretort.blogspot.com/2007/09/geox-sucks.html#c527492429299781442

What to do about my leaking Geox shoes?

December 11, 2007

The problem is that that particular Geox shop has now closed. I thought it must be because they have realised that they have a problem with leaking shoes. However I see that Geox seems to be alive and well in other parts of the world.

 So how do I get a new pair of shoes or my money back?

Wet feet

December 6, 2007

I don’t know whether any of you have had the same problem as me? I bought a pair of very nice Geox shoes in Bond St, London a year or so ago. They looked great and had this fantastic promise of allowing air out of the sole of the shoe, while preventing water from coming in. The benefit being cool, dry feet. They worked for a time but after a while they started to let in water, leaving me with wet socks and wet feet. This is annoying to say the least.