Archive for the ‘http://thebigretort.blogspot.com/2007/09/geox-sucks.htm’ Category

How do other shoe brands compare to Geox when things go wrong?

April 19, 2013

It is interesting to see how other big brands compare to Geox when things go wrong.

Over the past few years I have bought various shoes including Birkenstocks, Campers and posh English hand made shoes. What is interesting is what happens when things go wrong. My Birkenstock flip flops broke after a year or so and they sent me a new pair immediately. One of my Camper shoes was faulty and although I had to send them back to Spain, yes Spain, from the UK, I was refunded, no problem.

What I am picking up from the great majority of these comments is that Geox has next to no customer care when things go wrong.

Great product brands have to offer great service too.

The combination of ropey product quality and next to no customer service marks out a brand that won’t be around in the long term.

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