Posts Tagged ‘Geox’

How do other shoe brands compare to Geox when things go wrong?

April 19, 2013

It is interesting to see how other big brands compare to Geox when things go wrong.

Over the past few years I have bought various shoes including Birkenstocks, Campers and posh English hand made shoes. What is interesting is what happens when things go wrong. My Birkenstock flip flops broke after a year or so and they sent me a new pair immediately. One of my Camper shoes was faulty and although I had to send them back to Spain, yes Spain, from the UK, I was refunded, no problem.

What I am picking up from the great majority of these comments is that Geox has next to no customer care when things go wrong.

Great product brands have to offer great service too.

The combination of ropey product quality and next to no customer service marks out a brand that won’t be around in the long term.

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Even more complaints

January 16, 2008

Check out this Canadian shopping community site Red Flag Deals http://www.redflagdeals.com/forums/showthread.php?t=520741

What to do about my leaking Geox shoes?

December 11, 2007

The problem is that that particular Geox shop has now closed. I thought it must be because they have realised that they have a problem with leaking shoes. However I see that Geox seems to be alive and well in other parts of the world.

 So how do I get a new pair of shoes or my money back?

Wet feet

December 6, 2007

I don’t know whether any of you have had the same problem as me? I bought a pair of very nice Geox shoes in Bond St, London a year or so ago. They looked great and had this fantastic promise of allowing air out of the sole of the shoe, while preventing water from coming in. The benefit being cool, dry feet. They worked for a time but after a while they started to let in water, leaving me with wet socks and wet feet. This is annoying to say the least.